Return and Refund Policy

We hope you love your purchase, but if not, here's what you need to know about returns:

How to return a product

  • 01

    Request a return

    To request a return, please use the form below.

    Initiate a return

  • 02

    Send your items to:

    Maui Girl
    PO Box 791598
    Paia, HI
    96779

    Maui Girl is based in the Hawaiian islands, return shipping costs are not included with returned items.

  • 03

    Get your refund or exchange

    Once Returned items land on Maui, store credit or exchanges are processed within 2 days.

    Postage to send exchanged merchandise is paid for by Maui Girl.

Returns policy

  1. Store credit only. No refunds. Store credit is good for one year (you need an excuse to come back to Maui!)

  2. Returns must be made within 30 days of delivery for exchange or store credit only. No credit card/cash refunds. 

  3. Return merchandise must be in its original condition, unwashed and unworn, with original tags and liners attached and in place (That almost never happens.  Everyone is too excited to wear their Maui Girl!)  We reserve the right to refuse a return (infrequent). 

    When trying purchases please be wary of self-tanners, makeup, deodorant all of which can mark a product and render it non-returnable (thankfully we don’t sell any of those!)

  4. Return postage is at the customer’s expense to: Maui Girl, P.O. Box 791598, Pa’ia, HI 96779

  5. All sale items are final sale. 

If we can be of additional assistance contact us at help@maui-girl.com